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Privacy Policy

Version 15 November 2026

Who we are

FixPair is provided by Smart Management Solutions Pty Ltd, ABN 64 637 232 734 ("we", "us"), in Australia. This policy explains how we handle personal information in FixPair, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect and hold

  • Account details: email address, and any name, company name and role that are added.
  • Job details: property addresses, job titles, company names, whether a home is tenanted, and notes.
  • Photos: job photos, which can show people, belongings, documents or the inside of homes.
  • Photo details: when a photo was taken, its GPS location and compass direction, if the photo contains them.
  • Share link activity: when a link was opened and confirmed, and any messages recipients leave.
  • Usage and technical details: number and size of photos uploaded, sign-in times, your browser type at sign-in, and a log of account actions.
  • Billing details: if you buy a paid plan, Stripe collects your card or bank account details (or your PayID, for PayTo) and billing details on its own payment page. We do not receive your full card or bank account number. We keep the Stripe customer and subscription references, the plan, whether it is paid, monthly or yearly, and the renewal or end date.

We do not ask for sensitive information. Please avoid uploading it.

How we collect it

We collect information from you when you use FixPair, from the photos you upload, and automatically as the service runs. We may receive information about you from someone else: for example, a property manager or contractor may enter your address or upload photos of your home, or invite you by email. People who upload information about others should make sure those people know about it and, where required, have agreed.

Why we use it

  • To verify your email, sign you in and run your account.
  • To store photos, match before and after pairs, and show them to you and the people you share with. GPS location and direction are used for matching and are not shown to recipients.
  • To send service emails such as sign-in codes, invitations and alerts about shared jobs.
  • To apply plan limits, prevent misuse, keep the service secure and meet legal obligations.

We do not sell personal information, and we do not use it for advertising. If you choose not to give the information a feature needs, we cannot provide that feature.

Who can see it

  • People in your account, according to their role. Contractors see only their own company's jobs.
  • Anyone with a share link can see that job's address, title, paired photos, photos chosen to be sent without a pair, and notes until the link expires or is turned off.
  • Service providers who run FixPair for us, listed below.
  • Authorities or others where the law requires or allows it.

Overseas disclosure

Our database and photo storage are set to Cloudflare's Oceania region. Some personal information may still be handled outside Australia by these providers:

  • Cloudflare, Inc. (hosting, database, storage, security and sign-up bot checks): its global network may process requests in the country nearest to you and in other countries, including the United States.
  • Resend (sending email): your email address and the content of service emails, sent from its Japan region, and also handled in the United States and other countries where it operates.
  • Stripe (payments, only if you buy a paid plan): your email address, card or bank account and billing details and payment history, handled by Stripe Payments Australia Pty Ltd and its related companies, including Stripe, Inc. in the United States. Stripe's own privacy policy also applies.
  • Google (web fonts): your browser requests fonts from Google, which receives your IP address, and may process it in the United States.

Storage and security

Information is sent over encrypted connections. Sign-in codes and session tokens are stored only in hashed form, access to the systems is restricted, and location details are removed from stored photo files. No system is completely secure. If a data breach is likely to cause serious harm, we will notify affected people and the regulator as the law requires.

How long we keep it

  • Free trial photos, jobs and share links: deleted one month after the 30-day trial ends, unless the account moves to a paid plan.
  • Paid and business accounts: kept while the account is active, unless the plan sets a shorter period or you ask us to delete them. When a paid plan ends (cancelled or not paid), photos, jobs and share links are deleted one month later unless the account subscribes again.
  • Original photo files (paid and business plans): deleted 90 days after upload, unless staff choose to keep a job's originals for a dispute, in which case they are kept until that choice is turned off. Web copies and thumbnails are kept as described above.
  • Billing records: kept by us and by Stripe for as long as tax and financial laws require (generally five years in Australia). When you delete your account, we ask Stripe to delete your customer record, which also cancels the subscription; Stripe keeps the transaction records it must keep by law.
  • Unfinished uploads: deleted after about a day. Sign-in codes: expire in 10 minutes and are deleted within about two days. Sessions: end after 30 days or when you sign out.
  • Account details and usage records: kept while the account is active, and afterwards only as long as needed for legal, security or record-keeping purposes.

Cookies and browser storage

We use one cookie, which keeps you signed in. Your browser also stores display choices such as language and list view, a copy of the job list and the jobs you last opened (so the app opens with no signal), and photos that are waiting to upload when there is no connection. The copy is deleted when you sign out; waiting photos are deleted once uploaded, discarded, or when you sign out. We do not use advertising or analytics cookies.

Access, correction and deletion

You can ask for access to, correction of, or deletion of your personal information by emailing support@fixpair.net. We will need to confirm who you are, and will normally respond within 30 days. If your photo or address was added by someone else, you can contact us or that person. If we cannot do what you ask, we will explain why.

You can also delete your account yourself in the app or on the website; Delete your account explains how and what is deleted. If you are the only person in the account, the account and all its jobs, photos and share links are deleted. If you are in a company account, your email address and name are erased, and the photos and jobs you uploaded stay with the company as its records.

Complaints

If you have a privacy concern, email us at the address above with details. We will look into it and aim to reply within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes

We will update this policy when our practices change, and will post the new version here with a new date. We will tell account holders by email about important changes.