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Terms of Use

Version 14 November 2026

1. About these terms

FixPair is a service for organising before and after job photos and sharing them by link. It is provided by Smart Management Solutions Pty Ltd, ABN 64 637 232 734 ("we", "us"). These terms apply when you create an account or use FixPair. You must be at least 18 and able to enter a contract.

2. Your account

You sign in with a code sent to your email address. Keep access to that email secure. You are responsible for what happens in your account unless it results from our failure to take reasonable care. Tell us promptly if you think someone else has accessed it.

3. Free trial

  • A free account is a trial for one person. It currently lasts 30 days from sign-up and is limited to 200 photos in total.
  • When the trial ends, the account can no longer be used to open jobs or photos, and its share links close. One month after the trial ends, its photos, pairs, share links and jobs are automatically and permanently deleted, unless the account has moved to a paid plan. Your account and sign-in remain. Original full-size files are not kept. Please keep your own copies of anything you need.
  • Share links stay open for 7 days.
  • We may change or end the free plan. We will give at least 30 days' notice by email of a change that materially reduces it.

4. Paid and business plans

Before you buy a paid plan, we will clearly show the price, what is included, how often you are charged, whether it renews, and how to cancel. Prices include GST where it applies.

  • Personal plan: A$5 a month or A$50 a year, including GST. It is bought on the FixPair website (My account), not inside the phone app.
  • Payments are processed by Stripe. We do not see or store your full card or bank account number.
  • Payment methods: the payment page shows the methods available for your plan. Card (including Apple Pay and Google Pay) is available for every plan. Yearly plans can also be paid by PayTo (an agreement you approve in your banking app, capped at the plan price) or by direct debit from an Australian bank account (BECS Direct Debit, under the Direct Debit Request and service agreement you accept on Stripe's payment page); PayTo may also be offered for monthly plans. A bank payment can take up to 3 business days to clear, and the plan starts once it does. A bank payment returned unpaid, or a PayTo agreement you pause or cancel in your banking app, is treated as a failed payment. To switch between monthly and yearly while paying by PayTo or direct debit, first add a card.
  • Automatic renewal: the plan renews automatically at the end of each month or year, and your card is charged the then-current price on that day, until you cancel. For yearly plans we email you at least 7 days before each renewal.
  • Tax invoices: Smart Management Solutions is registered for GST. Each receipt is a tax invoice showing the GST included and our ABN.
  • First-purchase offer: if you start the Personal plan while your free trial is still running, you keep the trial days left and get one extra month (30 days) free after them. Nothing is charged until then; the first payment is taken at the end of that free period and the plan renews from that date. The offer applies once per account, only to the first subscription.
  • Switching between monthly and yearly: you can switch in My account. Nothing is charged or refunded when you switch: the period you have already paid for runs to its end, and the new price is charged from then. The first time you switch from monthly to yearly, one extra month is added free before the first yearly charge (once per account). If you switch back to monthly before that first yearly charge, the free month is removed.
  • Cancelling: you can cancel at any time in My account → Manage billing. Cancelling stops future renewals. The plan stays on until the end of the period you have paid for, and then the account ends in the same way as a free trial (section 3): it can no longer be used, its share links close, and one month later its photos, pairs, share links and jobs are permanently deleted unless you subscribe again.
  • Failed payments: if a renewal payment fails, it is retried for a few days. If it still fails, the plan ends as described above.
  • No refunds: fees that have been paid are not refundable, including when you cancel, switch plans or delete your account part-way through a period, and when you do not use the service. This does not limit your rights under the Australian Consumer Law (section 10), which cannot be excluded, or section 12. If you think you were charged in error, contact support@fixpair.net.
  • Deleting your account cancels the subscription at once, and nothing more is charged. The rest of the paid period is not refunded, except where the law requires it.
  • Price changes: we will give at least 30 days' notice by email before a new price applies to your next renewal, so you can cancel first.

Business plans are set out in a separate written agreement, which prevails over these terms if they differ.

5. Your content

You keep ownership of the photos, addresses and notes you add. You allow us to store, copy, resize, process and display them only as needed to provide FixPair to you and the people you share with. This permission ends when the content is deleted, apart from routine backups that are cleared in the ordinary course. We do not use your content for advertising and will not publish it without your agreement.

6. What you are responsible for

  • Only upload photos and information you are entitled to use.
  • Photos of homes can show people, belongings and documents. Where needed, get consent from the owner, tenant or anyone identifiable, and tell them how the photos will be used.
  • Anyone who has a share link can see that job's paired photos and notes until the link expires or you turn it off. Check what you send, and do not write internal comments in notes.
  • Follow the laws that apply to you, including privacy and residential tenancy laws.

7. Acceptable use

You must not use FixPair to break the law or harass anyone; upload malicious code or unlawful material; interfere with the service or other users; copy the service by automated means; or get around usage limits, including by creating several accounts.

8. Suspension and closing an account

You can stop using FixPair at any time and ask us to close your account. We may suspend or close an account if you materially breach these terms, or where needed to protect the service, other people or to comply with the law. We will act reasonably and, unless the risk or the law prevents it, tell you why first and give you a chance to fix the problem and retrieve your content.

9. The service

We work to keep FixPair available and to look after your content, but it may sometimes be unavailable and it is not a backup service. Features may change as the product develops. Automatic pairing can make mistakes, so please check pairs before you send them.

10. Your rights under Australian law

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded, including the consumer guarantees that services will be provided with due care and skill.

11. Limits on liability

Subject to section 10, and to the extent the law allows, we are not liable for loss of profit or indirect loss, and our total liability for a claim relating to FixPair is limited to the greater of the amount you paid us in the 12 months before the claim and AUD 100. Where the law allows, our liability for failing to meet a consumer guarantee is limited to supplying the service again or paying the cost of having it supplied again. These limits do not apply to loss caused by our fraud, or to the extent we caused or contributed to the loss through negligence where the law does not allow liability to be limited. Our liability is reduced to the extent you caused or contributed to the loss.

12. Changes to these terms

We may update these terms as the service changes. We will give at least 30 days' notice by email of a material change. If you do not agree, you can stop using FixPair before it takes effect, and we will refund the unused part of any prepaid fee.

13. Governing law and contact

These terms are governed by the laws of New South Wales, Australia, and you may bring a claim in its courts or any other court that has jurisdiction. Questions: support@fixpair.net. Our Privacy Policy explains how we handle personal information.